Policies

All sales are final.

Due to the nature of our products and services, we do not offer refunds, exchanges, or chargebacks once an order has been processed or a service has been rendered.

  • Digital products (ebooks, courses, downloads) are non-refundable

  • Hair services and appointments are non-refundable

  • Deposits are non-refundable and non-transferable

By purchasing, you acknowledge and agree to this policy.

Return & Exchange Policy (Physical Products)

We do not accept returns or exchanges.

For hygiene and safety reasons, all hair products, bundles, wigs, oils, and beauty items are final sale.

If you receive an item that is damaged or incorrect, you must contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos/videos of the issue

Approved cases will receive a replacement only, not a refund.

 

Shipping Policy

 

Orders are processed within 3–5 business days (excluding weekends and holidays).

Once shipped:

  • Tracking information will be emailed

  • We are not responsible for delays, lost packages, or carrier errors

  • We are not responsible for incorrect addresses entered at checkout

 

Shipping fees are non-refundable.

Privacy Policy

 

We respect your privacy.

Personal information collected (name, email, payment details) is used solely for:

  • Order fulfillment

  • Booking services

  • Email communication (with opt-out options)

We do not sell or share your information with third parties.

 

Terms & Conditions

By using this website and purchasing any product or service, you agree to all policies listed above.

Failure to read policies does not exempt you from them.